With so many options to choose from, we try to stand out from the crowd by our reputation, ethic and quality service offerings.

If you spend any time browsing the internet for IT support, you may find the number of companies to choose from a daunting experience. So how do you choose the best IT support company for your company’s needs? It generally comes down to these criteria:

Our specialists are industry certified, have years of hands-on experience and can be considered experts in their fields. We do not assign ‘desktop support’ level technicians to manage your company’s network.

Our company’s philosophy is to always have enough technical resources available to be more responsive to the critical needs of our clients. We are dedicated to maintaining an optimum client-to-technician ratio to ensure that all service requests are handled promptly and efficiently.

Every industry may require the support of specialized applications, compliance requirements or heightened security protocols. Infinity has years of knowledge and experience providing specialized support for many industries including:

  • Government Contractors
  • Property Management
  • Health Care
  • Biotech
  • Manufacturing
  • Construction
  • Architecture

We are also small business and understand that your information technology is crucial to the success of your business and the productivity of your employees. When we are assessing the needs of a potential client, we want to know how the business leverages its technology for success so we may plan and allocate all of the support tools that it will require. We strive to not just be another vendor, but rather a trusted advisor to our clients.

Customizing a Managed Services plan for your company

If you are considering Infinity Networking to become your IT support partner, we have a clearly defined process to ensure that we are both on the same page as to what your company needs and what support we will provide.

Step 1: Understand and Communicate

We believe that every one of our clients deserves the same level of support and stack of services. Thus, we do not offer different ‘levels’ of service; each client has full access to all of our included customer applications and services. We our proud to include an extremely robust set of services for each Managed Services Plan, including:

  • 24/7/365 monitoring, patching and maintenance of all workstations and servers
  • Unlimited phone, remote and onsite support for all covered devices
  • Enterprise-grade endpoint antivirus for all covered devices
  • Remote support of all covered devices and optional end-user secure remote access to their own workstation
  • Cloud-based imaging of all covered workstations and laptops with daily snapshots and instant recovery capability
  • Enterprise-grade DNS layer filtering and threat protection
  • Warranty and inventory management and reporting
  • Quarterly network, workstation and server security scans with dark web detection and analysis for compromised accounts
  • Regularly scheduled Security Awareness Training for all employees and access to a library of cybersecurity training videos that can be used as part of your company’s HR requirements for employees

Step 2: Initial Assessment

At our first meeting, we will discuss the details of your company’s network, any specialized or industry-specific applications and run a quick network scan to identify your endpoints and baseline network settings. You will be presented with a formal report of the professional network assessment with no obligation.

Step 3: Presentation of your Managed Services Plan

We will present your company with a detailed, comprehensive proposal of our Managed Services customized specifically for your company with  conditions and fees to engage with Infinity Networking.

Step 4: Demonstration of Capabilities

After an agreement has been approved by both parties, we will schedule a demonstration of our support website and the functions of the services that are included in the Plan.

Step 5: Onboarding and Training

Once your company is under a Managed Services Agreement with Infinity, we will perform a more comprehensive deep scan of your network and develop a written action plan to bring your network up to best practices baseline standards. We will also provide individual or small group training as needed to ensure that all of your employees can request and track their IT support and managers can access important reports and statements on demand.

Step 6: Ongoing engagement

Infinity will not be a silent partner with your company. We will keep in regular contact with in-person meetings, web conferences and up-to-date reports so you always are aware of what is happening with your network and how Infinity Networking is providing you a high return on investment.

FREE, No Obligation Assessment.

For a free, no obligation assessment of your company’s network, please call us or fill out our form and we will be in contact with you as soon as possible.